Privacy Policy

The Confident Operator ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by The Confident Operator.

This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service") alongside our application, The Confident Operator. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

• Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Brad Poulos Holdings Inc., (Toronto, Ontario, Canada), responsible for your information under this Privacy Policy.
• Country: Where The Confident Operator or the owners/founders of The Confident Operator are based — in this case, Canada.
• Customer: The company, organization or person that signs up to use The Confident Operator Service to manage relationships with your consumers or service users.
• Device: Any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit The Confident Operator and use the services.
• IP Address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks and can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: Those individuals who are employed by The Confident Operator or are under contract to perform a service on behalf of one of the parties.
• Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
• Service: The service provided by The Confident Operator as described in the relative terms (if available) and on this platform.
• Third-Party Service: Advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: The Confident Operator's site, accessible at https://confidentoperator.com
• You: A person or entity that is registered with The Confident Operator to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This includes:

• Name / Username
• Email addresses

We may also collect information from mobile devices for a better user experience, although these features are completely optional.

How Do We Use the Information We Collect?

• To personalize your experience — your information helps us to better respond to your individual needs.
• To improve our website — we continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails.

When Does The Confident Operator Use End User Information from Third Parties?

The Confident Operator will collect End User Data necessary to provide The Confident Operator services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When Does The Confident Operator Use Customer Information from Third Parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to show interest in becoming a customer, we may receive information from a third party that provides automated fraud detection services. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do We Share the Information We Collect with Third Parties?

We may share information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we believe necessary or appropriate in order to respond to claims, legal process, or to comply with applicable laws, rules and regulations.

Where and When Is Information Collected?

The Confident Operator will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails.

By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted in to receive communications from us. Email addresses submitted only through the order processing page will be used solely for the purpose of sending you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide The Confident Operator to you and fulfill the purposes described in this policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, accessible only by those authorized with special access rights. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file.

We cannot, however, ensure or warrant the absolute security of any information you transmit to The Confident Operator or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could My Information Be Transferred to Other Countries?

The Confident Operator is incorporated in Canada. Information collected via our website may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Can I Update or Correct My Information?

You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems by cancelling your account.

To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of The Confident Operator, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Canada without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.

By using The Confident Operator or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website or use our services.

Cookies

The Confident Operator uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. We never place Personally Identifiable Information in Cookies.

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. Disabling a cookie or category of cookie does not delete the cookie from your browser — you will need to do this yourself from within your browser's settings.

Remarketing Services

We use remarketing services. Remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows us to reach people on the websites and platforms they use most.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us immediately.

Facebook Pixel

Facebook Pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. Facebook Pixel may collect information from your device when you use the service, held in accordance with Facebook's Privacy Policy.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, as explained above. You may exercise the following rights:

• Right to Know and Access. You may submit a verifiable request for information regarding the categories and specific pieces of Personal Information we have collected about you.
• Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
• Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
• Right to Opt Out. You may request that a business that sells your personal data not sell it. We do not sell the Personal Information of our users.

If you make a request, we have one month to respond to you.

Changes to Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect.

Third-Party Services

We may display, include or make available third-party content or provide links to third-party websites or services. The Confident Operator shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk.